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Where to get Refund Information for the Recall on Childrens Medicine 2010

McNeil Consumer Healthcare, major manufacturer of over the counter drug remedies, voluntarily recalled dozens of children’s liquid products as a safety precaution. Products affected by the recall included popular products such as Tylenol, Motrin, Benadryl and Zyrtec.

According to the official press release published by McNeil, this recall is strictly a precautionary one and the company does not anticipate adverse effects. The recall is rooted in the concern that some of the remedies may contain too much of the active ingredient, contain tiny particles or the inactive ingredients may not meet quality testing standards set.

In the statement McNeil states, “While the potential for serious medical events is remote, the company advises consumers who have purchased these recalled products to discontinue use” (mcneillproductrecall.com).

Immediately after the recall McNeill published a customer line where consumers can call to address any concerns or comments. The number to call is 1-888-222-6036 and the line is operational from Monday – Friday from 8 a.m. to 10 p.m. EST and on the weekends staff the line is open from 9 a.m. to 5 p.m. EST.

Since the recall the company has published more information. Consumers can visit McNeil’s page designated for various products; the products’ NDC number will need to be entered in order to find out if the product purchased is affected by the recall (NDC numbers can be located on the label of the bottle above the brand name).

To check products, consumers can visit the McNeil recall page and scroll to the bottom and select the section for the products owned. This will lead to an additional page which allows consumers to check.

The company has offered reimbursement options to consumers. As a result of the recall McNeil is offering coupons or refunds for affected products. To do this consumers have to visit this page and fill out personal and product information and then choose what kind of action they’d prefer (refund or coupon).

Once the form is submitted, a customer representative from McNeil will call to verify. The form holds up to 6 products, so consumers who have purchases more than this amount is requested to submit a second form listing additional products.

The childrens’ remedies affected are described as medications that have not yet expired and have been manufactured in the US. The recalled products have been distributed in the U.S., Canada, Dominican Republic, Dubai (UAE), Fiji, Guam, Guatemala, Jamaica, Puerto Rico, Panama, Tinidad & Tobago and Kuwait.

Parents and caregivers can visit McNeill’s website to see the company’s official announcement and get a descriptive list of the products impacted by this recall.